123.hp.com/oj3830 Troubleshooting

How to fix Print Job Struck in Queue?

Step 1 : Check connection between the computer and the HP Officejet 3830 Setup (connectivity)

Step 2 : Check for multiple printers with identical names

• Click on the Apple menu icon and then click on System Preferences
• Click on Print and Scan, Printers and Scanners or Print and Fax
• Inspect the list of devices in the Printers and Scanners window. Ideally, there must be only one printer queue name in the list for every printer used by the computer
• If there is only one printer name listed, then go to the next step
• If multiple printer queue are available for the same printer, then clear all the printers by choosing them and clicking on the minus button. Only leave the printer in the list that matches with your 123.hp.com/oj3830 printer.

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Step 3 : Existing print queue should be deleted and the printer should be added

From the list of printers, remove the printer queue. Then, add it again. Doing this produces a new printing session.

• Ensure that the computer is connected to the Internet
• Within the Printers list, click your 123.hp.com/oj3830 and click on the Minus button to delete the same
• Click on the Add button
• Choose the name of your printer from the Printer list and click on Add to add the printer. Don’t choose an HP 3830 Fax driver.
• Click on Print Using… and then choose the name of your printer.
• Your new printer queue will be shown in the Printers list with an idle status.
• Try to print again..
• If the printer is able to print now, then stop troubleshooting
• Proceed to the next step if the error recurs

Step 4 : Resetting the Officejet 3830 printer

• Ensure that the printer is idle and does note make any sound before proceeding further
• While the printer is switched on, detach the power cord from the back of the 123.hp.com/oj3830 printer.
• The power cord should be plugged back into the wall outlet
• Please wait at least for 15 seconds
• The power cord should be plugged back into the power socket
• Attach the power cord to the back of the printer
• If the printer does not get switched on automatically, then press the Power button to switch it on

Step 5 : Resetting the Print system of HP Officejet 3830 Setup

• Click on Reset printing system by right-clicking on the Printers list
• In the confirmation window, click on Reset
• Input the admin user name and password and click on OK
• Add printer to the list as done previously
• Try printing again. If the problem persists, you have to service the 123.hp.com/oj3830 printer.

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